We want you to love what you ordered
We hope every Aiden & Oak order brings a little something new to your closet that you can’t wait to wear. But we know sometimes the fit isn’t quite right, or something just isn’t you. That’s okay — we’ve made returns and exchanges simple.
Thank you for shopping with Aiden & Oak, we’re so happy you’re here. 🤍
Changed your mind or need a different size? You have 30 days from the ship date to start your return or exchange.
Added Checkout+ to your order? Your return shipping is covered! If you chose not to add Checkout+ at checkout, no worries — return shipping costs, including shipping for exchanges, will be the customer’s responsibility.
Prefer a refund? No problem.
Choose a refund to your original payment method and a $7.95 return processing fee will be deducted from your refund. Once your return arrives at our warehouse, please allow up to 7–10 business days for your return to be processed and your refund issued.
You can start a return here.
when you add Checkout+ Free Return Shipping and Package Protection to your order, your package is covered if it is lost, stolen, or damaged in transit.
orders placed with Checkout+ also qualify for free return and exchange shipping when the return is started through our return portal.
please note the following:
• Free Return Shipping and Package Protection cannot be removed after an order has been placed.
• to qualify for free return shipping, the return must be initiated through the Aiden & Oak Returns Portal. Items sent back outside of our return process may not be eligible for coverage, and we are not responsible for those shipping costs.
we totally get it, even with our fit experts, sizing can be tricky. if you need a new size or want to try a new item, just request an exchange within 30 days of ship date. we’ll get you the right fit in no time. exchanges are totally free!
You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
oh no! if your order isn’t perfect when it arrives, we want to fix it —fast! just reach out to our Customer Care team within 3 days of receiving it and include a quick pic of the issue. we’ve got your back. there’s no restocking fee if our product was wrong when we shipped it to you.
contact customer care: support@aidenandoak.com
FINAL SALE = Final Answer. items marked Final Sale can’t be returned or exchanged.
no order changes after checkout. double-check your cart! once you check out, we can’t change, cancel, or modify your order.
color & pattern disclaimers: lighting, screens, and dye lots can slightly change the look of colors and prints — it’s part of the charm! these aren’t considered defects.
returning shoes? pop that shoebox into a protective outer box before you send it back. boxes with labels or damage won’t be accepted.
multiple Orders? bundle returns into one box — just make sure you include a return slip and invoice for each order.
Rewards Tier "Style Icon": Free Shipping
UPS Ground Shipping (Order $1-$99.99): $8.49
UPS Ground Shipping (Orders $99.99+): Free
Shipping within the US, no international shipping options currently available.
what item's aren't eligible for return/exchange?
how long does it take to process my return or exchange?
is there a return fee?
how do I request a return label?
do you offer price adjustments?
how long does it take to process my return?